Frequently Asked Questions (FAQs)
Standard delivery 3-5 business days – Free on all over £30. Orders under £30 will have a delivery charge of £3.99
We ship to mainland UK only.
At this current time, we are not shipping to the following places:
– Isle of Man
– Northern Ireland and Republic of Ireland
– Argyle and Bute, Orkney, Shetland Isles and Western Isles
– Channel Islands
– Isle of Wight
When you place an order on this website, you should expect to receive your item within 5 business days. If you have not received your item and this period of time has passed, please contact our customer services team on uk-shop@baby-born.com or call 01702 208171.
Where possible, when your item is collected by the carrier, you will receive a text message or email containing your tracking details. Please note this is not always possible and will depend on the individual carrier. For all order enqueries please ccontact uk-shop@baby-born.com
If you did not purchase your item directly from the BABY born website, please contact the retailer you purchased from directly.
If you haven’t received your item by the estimated delivery date on your confirmation email, please use your tracking number to check the status of your delivery. If you do not have a tracking number, please contact our customer service team on uk-shop@baby-born.com or 01702 208171.
If you did not purchase your item directly from the BABY born website, please contact the retailer you purchased from directly.
If you purchased directly from this website, (https://www.baby-born.com/uk-en/), please contact our customer services team on uk-shop@baby-born.com or 01702 208171. Please include your order number in any correspondence. Terms & Conditions Apply.
You have the right to cancel within 14 days of purchase, or 14 days of receipt of the goods (whichever is the longer).
If you did not purchase your item directly from the BABY born website, please contact the retailer you purchased from directly.
If you purchased your item from our website directly, please email uk-shop@baby-born.com Terms & Conditions Apply.
You should be able to download the instruction manual directly from your item product page on the BABY born website. If you’re still unable to resolve your issue please contact our customer service team on uk-shop@baby-born.com or 01702 208171
If the item that you purchased doesn’t work, please take the following steps
- Check whether the test mode (TRY ME) is still switched on. The switch on the battery compartment must be set to “ON”.
- Check the batteries.
If there is still a problem and
a) You purchased your item from a retailer listed on our website, please contact them directly to resolve your issue.
b) If you purchased directly from this website, (https://www.baby-born.com/uk-en/), please contact our customer services team on uk-shop@baby-born.com or call 01702 208171. Please include your order number in any correspondence. Terms & Conditions Apply.
We accept all major credit and debit cards including American Express, Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro.
You can also pay via Google Pay, Apple Pay and PayPal where applicable.
We don’t currently offer any finance options
There are a number of reasons why your payment may have failed, please contact your bank or building society directly to resolve any payment issues. Alternatively, you can try another payment method for your purchase.
If any payments were made on your card that you didn’t authorise, please contact your bank or building society as soon as possible to resolve the situation.
If you are paying by card we will require the name as printed on your card, your billing address, the long 16 digit card number on the front of your card, the expiry date of your card and the 3 digit security code on the back of your card.
From time to time, orders may be cancelled and this can happen for a variety of reasons. If this is the case, please contact our customer services team on uk-shop@baby-born.comor call 01702 208171.
If the promo code that you’ve entered does not work, please try the following:
- Copy and paste the code, it may be case sensitive
- Check if there is an expiration date for the code
- Check that you’ve entered it in the right section on the website
If you’re still unable to resolve your problem, please contact our customer services team on uk-shop@baby-born.com or call 01702 208171. Please note our promotional codes are single use codes, and cannot be used twice by the same customer.
All of our products come with safety guidelines and instructions. Before introducing a child to the product, please carefully read all of the information provided.
- Cleaning the vinyl parts/body:
Superficial stains can be removed using a damp cloth and child safe detergent. Please note, stains that have been caused by felt or ballpoint pens cannot be fully removed, but may be lightened with gentle rubbing. Please allow the product to dry fully after cleaning. - Do not under any circumstances put the doll in the washing machine/dryer, unless it states that it’s safe to do so on the product label. Some items for babies are washable.
You can sign up to our newsletter here: https://www.baby-born.com/uk-en/newsletter