Delivery, Returns and Cancellations
Delivery
Standard delivery is 3-5 business days* and is free on all orders £50 or more. Any orders under £50 will be charged the flat delivery rate of £3.99.
At this current time, we are not shipping to the following places:
- Isle of Man
- Northern Ireland and Republic of Ireland
- Argyle and Bute, Orkney, Shetland Isles and Western Isles
- Channel Islands
- Isle of Wight
*Please note any orders placed after 11am on Monday 28th April 2025 will not be dispatched until Tuesday 6th May 2025 due us moving warehouse.
For information about delivery…
a. If you purchased your item from a retailer listed on our website, please contact them directly to resolve your issue.
b. If you purchased your item directly from this website, please contact our customer service team on support@zapf.co.uk or 01702 208171
Cancelations
You have the right to cancel within 14 days of purchase, or 14 days of receipt of the goods (whichever is the longer). If you purchased your item from a retailer listed on our website, please contact them directly to resolve your issue. If you purchased your item from our website directly, please email support@zapf.co.uk Terms & Conditions Apply.
Returns & Refunds
For information about Returns & Refunds…
a. If you purchased your item from a retailer listed on our website, please contact them directly to resolve your issue.
b. If you purchased directly from this website, please contact our customer services team on support@zapf.co.uk or 01702 208171. Please include your order number in any correspondence. Terms & Conditions Apply.